We are well aware that purchasing replica watches is a decision that requires trust. In order to ensure worry free shopping for you, we have established the following clear and fair refund and exchange policies. Please read carefully before placing an order. If you have any questions, please feel free to contact customer service at any time.
1、 Scope of application
This refund policy applies to all watch products purchased through the official website of this website. According to the nature of the product and industry practices, we adopt the principle of “returns and exchanges are available for quality issues, but not for non quality issues”.
Does the situation support return and exchange instructions
| No. | After-Sales Scenario | Support Status | Detailed Description |
|---|---|---|---|
| 1 | Order not shipped, buyer voluntarily cancels the order | ✅ Supported | Full refund without any handling fees |
| 2 | Order already shipped, buyer no longer wants the item | ❌ Not Supported | Refund unavailable after delivery; return will deduct shipping & handling cost |
| 3 | Dislike / Wrong style / Color difference | ❌ Not Supported | Confirm specs before purchase; ask CS for real-item video |
| 4 | Quality issues after receipt | ✅ Supported | Contact CS + submit proof within 24h of receiving parcel |
| 5 | Transportation damage | ✅ Supported | Check parcel on arrival, save outer package photos |
| 6 | Inaccurate timekeeping | ⚠️ Case-by-case | Mechanical: ±15s/day normal error; over range eligible for service |
| 7 | Malfunction / Watch stops working | ✅ Supported | Valid in warranty, no man-made damage for after-sales |
2、 Cancel orders and refund for undelivered items
Before the order is shipped, you can contact customer service at any time to apply for cancellation of the order. After cancellation, the paid amount will be fully refunded in its original form without any handling fees. The refund delivery time depends on your payment channel and usually takes 1-3 working days.
Once the order is shipped, it enters the logistics process and cannot be cancelled unilaterally. If you insist on not wanting it, you can refuse the package after receiving it, or negotiate with us to return it after signing for it. However, please note that the buyer shall bear the round-trip shipping and customs fees incurred by rejection or return, and the refund amount will be deducted from the shipping and handling fees already incurred.
3、 Refunds and exchanges for quality issues
We promise that every watch undergoes multiple quality checks (appearance inspection, timekeeping testing, functional testing) before being shipped, and photos/videos are taken to confirm with customers. But if you find the following quality issues after receiving the goods, we will handle them unconditionally for you:
There is obvious dust or foreign objects (visible under the sapphire mirror surface) inside the dial. The watch hands are installed askew, the scales are off, and the watch stops or the time is seriously inaccurate (mechanical watch day difference exceeds ± 15 seconds). The buttons and crown function are malfunctioning. The watch mirror and case show obvious cracks during transportation (discovered upon receipt)
Exchange (priority): We will replace your watch with a brand new one of the same model and cover the round-trip shipping cost. Refund: If you are unable to exchange the item (such as out of stock), we will process a full refund for you, including the payment for the goods and shipping costs.
Clear photos or videos describing the issue with the order number (must be able to clearly display the problem)
Review confirmation: Customer service will review within 24 hours and provide a return address after confirming that the issue is true. Return the product: Please send the product (including all accessories and packaging) back to the designated address. Please keep the proof of return. Processing completed: After receiving and confirming the product, we will complete the exchange or refund within 3 working days.
4、 Returns and exchanges for non quality issues
Due to the special nature of this type of product, we generally do not accept returns or exchanges for non quality reasons such as “dislike”, “wrong purchase”, “not matching expectations”, etc.
Why can’t I return or exchange without reason?
Reproduced watches belong to a special category, involving intellectual property attributes, and may affect secondary sales after handling. Each watch is confirmed with the customer one-on-one through real photos/videos before shipment, and only after confirmation can it be shipped.
Carefully read the product description and confirm information such as size, movement, material, etc. Contact customer service to obtain physical shooting videos to avoid color differences or misunderstandings. If you have any questions, please consult customer service before placing an order.
5、 Troubleshooting during the warranty period
For non-human movement malfunctions that occur during the warranty period (usually 3-12 months, depending on the specific movement), we provide free repair services instead of direct refunds.
The movement stops moving, the calendar jumps due to theft, and the automatic winding efficiency is low. The travel time error is seriously beyond the normal range
Natural wear and tear on the appearance (scratches on the watch case, wear on the watch strap, peeling off of the coating), human damage (breakage, collision, water ingress, unauthorized disassembly), shattered watch mirror (unless discovered upon receipt), depleted battery (normal power consumption of quartz watch)
Contact customer service to explain the fault situation and provide video evidence. After confirming that the watch is within the warranty scope, the customer service will send it back to the designated repair point. After the repair is completed, we will bear the return shipping cost, and the customer will bear the shipping cost.
6、 Handling logistics and transportation issues
We will provide you with a full refund or a free resend (at your discretion).
If the package is detained by customs due to laws and regulations in your country/region, please contact customer service promptly. We will do our best to assist in providing the necessary documents for customs clearance. If the package is confiscated and cannot be delivered, we will negotiate a solution with you based on the specific situation (usually a reissue or partial refund, depending on the situation). Attention: Any customs detention caused by personal reasons of the customer (such as providing false delivery information or refusing to cooperate with customs clearance) shall be the responsibility of the customer.
Check if the outer packaging is intact. If there are serious damages or signs of being opened, please take photos on the spot and refuse to accept, and notify us immediately. If internal damage is found after signing, please contact us within 24 hours and provide photographic evidence. Failure to do so may result in rejection.
7、 Refund amount and arrival time
Full refund: applicable to cancellation of orders without shipment, confirmation of quality issues, and inability to exchange. Partial refund: applicable to refunds after shipment, deducting any incurred shipping, handling fees, and possible customs duties.
Credit card/debit card: 3-7 working days Alipay/WeChat payment: 1-3 working days Digital currency (USDT): within 24 hours Western Union 1-3 working days
8、 Special Declaration
8.1 Regarding “color difference” and “feel”, slight color difference or feel difference is not a quality issue due to differences in shooting lighting, screen display, and inherent differences between the replica and the original. We suggest that you obtain a real-life video through customer service before making a purchase to minimize misunderstandings.
8.2 Regarding “Waterproof”, all watches undergo a daily waterproof test before leaving the factory, but professional waterproofing is not guaranteed. Water ingress caused by contact with hot water, steam, or swimming activities while wearing is not covered by warranty or refund.
8.3 Regarding “second-hand marks”, as some products may have been handled during display and quality inspection, extremely slight non-destructive marks (such as small scratches on the watch buckle protective film) are normal and do not affect use.
9、 Contact Us
If you encounter any problems that require a refund or exchange, please be sure to contact customer service as soon as possible, and we will solve them for you as soon as possible.
WhatsApp： https://wa.me/message/ZS4A7Y3HMKSYL1 Customer service email: info@identical-hub.com Processing time: Response within 24 hours on weekdays
Please understand that the refund policy is formulated to clarify the rights and responsibilities of both parties and ensure the smooth progress of the transaction. We always adhere to customer-centric approach and take any reasonable demands seriously. If there is any dispute, we are willing to resolve it through friendly negotiation.
