- What information do we collect?
The information you proactively provided
Ordering information: name, shipping address, email, phone number, payment information (credit card/PayPal account, etc.);
Account information (such as during registration): username, password;
Communication records: chat records with customer service and email content.
Information collected automatically
Device information: IP address, browser type, operating system, device identifier;
Behavior data: page visits, click records, duration of stay, source channels (obtained through cookies and similar technologies);
Location information: Country/region inferred from IP address (used for tax calculation and logistics).
II. How do we use your information?
We only process your data under the premise of legality and necessity, and the purposes include:
Process orders, complete payments, and handle logistics and distribution;
Send order status notifications via email or text message;
Respond to your inquiry or complaint;
Improve website functionality and user experience (such as analyzing page traffic);
Prevent fraud or abuse;
Cooperate with regulatory authorities in investigations when required by law.
III. How do we share your information?
We only share data with third parties in the following situations:
Service provider:
Payment processors (such as PayPal, Stripe);
Logistics companies (such as DHL, FedEx);
Website hosting and data analysis service providers (such as Google Analytics).
Note: Third parties can only process data based on our instructions and must comply with confidentiality agreements.
Legal obligations:
Disclosure is made in accordance with court orders, government requirements, or to protect our legitimate rights and interests.
Business transfer:
In the event of a merger, acquisition, or bankruptcy, your information may be transferred to a new entity.
IV. International data transmission
Our servers and partners may be located in regions outside your country (such as the United States, the European Union). We will ensure that cross-border data transfers comply with applicable laws (such as the General Data Protection Regulation (GDPR) of the European Union) through Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.
V. Data Retention Period
We will retain your data only for the time necessary to achieve the purposes outlined in this policy:
Order information: retained for 7 years after transaction completion (required for tax audits);
Account information: The account will be deleted 30 days after cancellation;
Customer service communication records: retained for 3 years for dispute resolution.
VI. Your data rights
According to the laws in your region (such as GDPR, CCPA), you may enjoy the following rights:
Access right: Request a copy of your personal information that we hold;
Right to correction: The right to request the correction of inaccurate or incomplete information;
Right to deletion: Request deletion of data when there is no legitimate reason for retention;
Right to restriction of processing: Request to suspend the use of your data;
Right to object: Refuse our use of your data for marketing or data analysis;
Data portability: Obtain a copy of data in a structured and universally compatible format.
If you need to exercise your rights, please contact us via [customer service email/online form], and we will respond within 30 days.
VII. Cookies and Tracking Technologies
The types of cookies we use:
Essential cookies: maintain basic website functions (such as shopping cart);
Preference cookies: Remember language and currency settings;
Analyze cookies: count visits and user behaviors (via Google Analytics, etc.);
Advertising cookies: To display personalized advertisements (with your consent).
Managing cookies:
You can refuse or delete cookies through your browser settings, but this may result in the inability to use certain functions.
VIII. Children’s Privacy
Our services are not targeted at minors under the age of 16 (or the legal age in your region). If we discover that we have mistakenly collected information from children, we will immediately delete it.
IX. Policy Update
We may revise this policy from time to time, and any changes will be announced on the website or notified via email. Your continued use of the service is deemed to be acceptance of the updated policy.
